Directors Answering Service

Care. Consideration. Courtesy. Compassion. Directors Answering Service shares in your commitment to answering calls with the same standard of care that your company provides to families.

Funeral Directors rely on Directors Answering Service to provide the finest in family funeral services support. As a Directors Answering Service, we specialize in offering the finest in telephone support for the Funeral Care Industry. We believe that Directors Answering Service’s mission is to bring sensitivity to each phone call that we receive. That's how Directors Answering Service will manage your account and handle your callers’ most difficult moments.

Whether the calls for your funeral home come from a healthcare facility staff member, clergy member or from a bereaved family member, Directors Answering Service live operators answer each call with compassion and clarity. Our priority at Directors Answering Service is to create a sense of comfort in times of confusion, telephone support that we are honored to provide.

As a Directors Answering Service, our live operators are aware that they need to present a soothing presence and take accurate information when a family member calls to make initial arrangements. Calls to your funeral home can be emotional, and can come at any time. Even if it's in the middle of the night, our live operators at Directors Answering Service are prepared to alert your on call personnel. Directors Answering Service operators can field requests for directions to your funeral home, instructions for sending flowers and memorials, and assist callers with leaving condolence messages for the bereaved. Expert agents at a Directors Answering Service will respectfully guide the call as needed. Additionally you will want to put Directors Answering Service in place to ensure that healthcare facilities are cooperated with in accordance with proper protocol. Directors Answering Service provides bi-lingual operators who can speak with your callers in Spanish and several other languages, always conveying the same compassionate patient message of support. Seasoned operator supervisors at Directors Answering Service constantly monitor and maintain quality controls.

If your main phone lines are interrupted for any reason, you may rest assured that your phone calls will be immediately re-routed to a sister call center in the Directors Answering Service system.

Directors Answering Service supports wide areas of funeral industry-related care including funeral homes, burial services, bereavement counseling, funeral supplies, services and facilities, embalmers and organ tissue donation services. Directors Answering Service extends courtesy and compassion to every caller.

When you outsource to Directors Answering Service, you can be assured that the variety of calls that we answer on behalf of your funeral home will be guided in the most caring and professional manner. As a Directors Answering Service, we rigorously train our agents with dedicated industry knowledge to support that effort. Directors Answering Service demonstrates the balance of technology systems and technique, tempered with the sensitivity befitting each caller’s circumstance.

Care. Consideration. Courtesy. Compassion. Your concerns become ours at Directors Answering Service, from Funeral Directors to the families you serve.